FAQ
Everything you need to know about our eSIM service.
General
An eSIM (embedded SIM) is a digital SIM built into your device that allows you to activate a cellular plan without a physical SIM card. You can activate it simply by scanning a QR code.
Simply browse our plans, select the one that fits your needs, complete the purchase, and you'll receive a QR code instantly. Scan the QR code with your device to activate your eSIM and start using data.
Most modern smartphones support eSIM, including iPhone XS and later, Samsung Galaxy S20 and later, Google Pixel 3 and later, iPad Pro (3rd gen+), and many more. Check your device settings for eSIM support.
Activation & Usage
After purchase, go to Settings → Cellular → Add eSIM → Scan QR Code on your device. Scan the QR code provided and follow the on-screen instructions. Activation is usually instant.
Yes! Once you scan the QR code and complete the setup, your eSIM is ready to use. We recommend setting it up before your trip for convenience.
Yes! The eSIM works alongside your primary SIM. You can receive calls and texts on your regular number while using the eSIM for data.
When your data allowance is used up, the eSIM will stop providing data. You can purchase a new plan from our store to continue using data.
Payments & Refunds
We accept major credit/debit cards (Visa, Mastercard, American Express) and PayPal.
Yes, we offer refunds for unused eSIMs. Once an eSIM has been activated or the QR code has been revealed, it cannot be refunded. Please see our Refund Policy for full details.
Absolutely. We use industry-standard encryption and never store your payment card details on our servers. All transactions are processed through secure payment gateways.
Technical
Yes, you need a Wi-Fi or mobile data connection to download and activate the eSIM profile. We recommend doing this before your trip.
Our eSIM plans are data-only plans. You can use apps like WhatsApp, Skype, or FaceTime for calls over data. Your primary SIM can still receive calls.
Our eSIM plans connect to local 4G/LTE networks in your destination country. Actual speeds may vary depending on location and network congestion.